Character determines how people treat colleagues, customers, and others, whether in making connections and building relationships or using discernment to make the right decisions.
Every #company has policies that establish how employees are expected to treat colleagues, customers, vendors, and others. There are probably rules around such things as subscriptions and refunds. But they should be guidelines, not set in stone.
Discernment comes down to how people are educated and trained—knowing the rules and engaging in critical thinking. The 21st-century workplace needs more than automatized processes or robotic adherence to the policies. People should be empowered to make decisions based on circumstances and the desire to do the right thing.
It is a fact that organizations and institutions in society work best when leaders have moral authority.
Character is both nature and nurture, as stated in the “TRICK” model (trust, respect, independence, collaboration, and kindness). According to this model, character and encouragement of kind of behaviors help people be more successful.
Of the five areas, kindness speaks to the need for compassion, empathy, and caring for employees and customers, alike.
It’s not just a good thing to do; it also builds character and distinguishes culture.
It’s a matter of character and having the right disposition to be mindful of others and responsive to their needs. When the character is lacking, an organization and its culture suffer, and it won’t just be the #customers who notice.
Healthy and resilient #organizations need persons who are deliberately practicing the right thing to do as a constant practice of their character strengths.